Shipping & Returns
Shipping Policy
Shipping And Delivery
ChemistRx offers Free shipping for orders All our parcels are delivered through the Royal Mail 1st or 2nd Class signed options with a track and trace number. You can track your order using your tracking number through the Royal Mail website at any time. *We aim to deliver your 1st Class signed parcels within 2 – 3 days including Saturdays if ordered before 12 noon. 2nd Class deliveries take 4 – 5 working days including Saturdays. To ensure a quick and safe delivery we request:
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Before finalising your order, do check the delivery address and postcode are correct, as having to re-send an item will delay your delivery and you will incur an additional delivery charge. If the address you give us is incorrect and results in a non-delivery, we cannot issue you a refund.
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We will not be able to change the delivery address once the order has been processed as our mailing house is not based at our clinic. We cannot guarantee changing an address via email will be processed in time before your order has been dispatched
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All orders will need to be signed for, so please ensure you supply a delivery address and options that are safe and secure and make it easy for you or someone else to sign on your behalf. If an item is returned non-deliverable, again, it will be a cost to you when we re-sent it.
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Once you receive delivery at the address specified and your payment is cleared for your order, you have ownership of the goods and we sincerely hope you enjoy them.
Covid Updates: *Please Note, during these unprecedented times of the Corona Virus, delivery times are for guidance only. Royal Mail will attempt to deliver your orders in time and in good condition, however there may be times, when deliveries are delayed due to circumstances beyond our control, including but not limited to vehicle breakdowns, incorrect address details being provided, major road works or closures and forces of nature. We hope you appreciate, Triveda cannot be held responsible for these, however we hope you receive your products in time and in good condition to enjoy them!
Customers From Out Of India:
We shall continue to ship to Ireland under the current UK guidelines in place till March 2021, where residents in Northern Ireland can continue to receive goods from the UK. We cannot guarantee delivery times as this can be longer than usual due to Brexit and delays due to the Corona virus. Please allow for 10 – 14 working days. We have temporarily stopped shipping to the EU, whilst we make sure we have all our post Brexit documentation in place to avoid delays and extra charges to our customers. We shall update our EU customers soon.
Cancellations
If You Change Your Mind Before You Have Received Your Order, We Are Able To Accept Cancellations At Any Time Before The Order Has Been Dispatched. If An Orderhas Already Been Dispatched, Please Refer To Our Refund Policy.
Insurance
Parcels Are Insured For Loss And Damage Up To The Value As Stated By The Courier.
Return & Exchange Policy
Right To Cancel
We offer all our customers the right to cancel their order before dispatch. Once an order has been processed and dispatched, please refer to our refund and exchange policy below.
Refund Or Exchange Policy
Due to the health & safety nature of our health products we do not offer any refunds or exchanges, if you have changed your mind or no longer need the product, once an order has been dispatched Our Daily Rituals Oils are hand blended and made in small batches to better preserve their integrity and as such each batch can vary slightly. Due to this slight variation and personal taste, we cannot offer refunds. Should any of our products arrive damaged or seals broken then please refer to our return policy below
Damaged Good And Returns
We recommend you open all orders received within 24 hours of receipt and should there be any damage or leakage in transit, we ask that you report it within 24 hours of receipt and return your item within 7 days for an exchange or refund. For shortages or wrong orders received please see our policy on wrong orders below. On receiving your parcel, we will refund the full amount paid for the returned items, via the payment method used but excluding the delivery charge. An email will follow to confirm refunds issued so you can track it through the payment method used. Please allow 14 days for reimbursement or issue of replacement goods, so that the faulty goods may be examined. Any damaged products not reported and returned within 7 days of receipt will be deemed as accepted by you and you will not be eligible for a refund or exchange. We recommend your return is made via Royal Mail’s ‘signed for’ service and request you get proof of postage from The Post Office, as until we receive the goods back, they are your responsibility. Items sent back which are lost in-transit will not be processed as returns. We can only offer refunds if the goods are returned to us. If you decide not to report or return the products to us, we will not be able to refund or exchange your order. Only products purchased at Pharmavilla can be returned to us for a refund or exchange through us. Please note if we are busy with clients or other customers we may be able to take your call
Wrong Orders
We recommend you open all orders received within 24 hours of delivery. If for any reason we have mailed you the wrong products or there are products missing, then please email us within 24 hours of receiving your order, supplying us with your original order No and an image of the products received. Products unordered must be returned within 7 days in their original packaging, with their seals intact for a full refund. We are unable to reimburse charges or replace items until we have received your returned goods. If we have sent you the wrong items or there are shortages, postage and packaging fees will be reimbursed for the return dispatch. We cannot accept or refund opened items, as you will then be deemed to have accepted the goods.
Returns
Goods are to be returned at your cost and we recommend using a tracked, service to ensure safe return of goods. Please return items to ChemistRx 106,Citra Apartment,Church Road,Pune,Maharashtra-411001 Any queries or to report goods damaged in transit, please through our website or email us or call us on +1 4127172061 and we will be happy to assist.